Nobody Gets Fired Hiring A Call Center

We've all heard the saying Nobody gets fired for buying IBM.

Go with the big, well-known vendor. It might not be the most cost-effective. It might not be the most cutting-edge. But it is a safe bet. Who can blame you if things go wrong?

What about call centers? What about those traditional outsourcing solutions that have been around since the 70s? They are well known – notorious among customers. Are they a safe bet? Is that who you should hire if you’re looking for outsourced support and moderation?

No.

Traditional call centers are nothing like IBM. IBM has a long track record of delivering rock-solid products — it's a quintessential blue chip company. Call centers have a long track record of frustrating customers – they fall on the cowchip end of the spectrum.

Call centers might be the default choice for customer support, but they have never been a good one.

So while the exec who hires a call center might keep their own job, someone – or something – is definitely getting fired.

Transparent pricing: Fired.

The ability to scale up quickly to meet demand or seize a new opportunity: Fired.

Innovation and optimization: “We’re gonna have to let you go.”

The latest AI-enabled CX technology: “Sorry, no one by that name works here.”

Quality: Laid off.

Control over CX KPIs: RIF’d.

And, most importantly, customer satisfaction: Fired!

(And guess who quits in solidarity? Brand loyalty and word-of-mouth advocacy. Yeah, they'll be taking a little time off to think about their "next opportunity.”)

So where do you turn? What is the safe bet?

No surprise here – it’s us. ModSquad.

See, we don’t come from the call center family tree. We don’t cling to traditional outsourcing methods. We’ve been disrupting this industry since 2007.

We’re the modern alternative to a traditional call center. Your BPO without the BS. Outsourcing 2.0.

Give us a call and we’ll explain how our blue-chip CX solutions are the right bet.