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What we're thinking about today.
2008-2023.
Case studies, ebooks, guides, and whatnot.
A complete guide to meeting modern customer demands.
Spotify Doesn’t Miss a Beat with Help from ModSquad
Our patent-pending, remote-native security solution.
Get Ready for Extra Life 2025
Support, Moderation, and the Fight for Digital Trust
Why Traditional Support Doesn’t Make the Grade in EdTech
How Travel Brands Can Get Multilingual Customer Support Right
Right-Sized Gaming Support: The Key to Happy Players & Healthy Communities
Moderation Challenges and Solutions in the Travel and Tourism Industry
The Human Factor in Trust and Safety
How Modular Support Solves the Top 3 Travel Industry Challenges
How Support Can Make or Break E-Tail Revenue
The Modern Traveler Won't Wait. Here's How to Keep Up.
Moderating Gaming Communities
3 Challenges for Player Support in the Global Gaming Market
Harnessing the Power of Data in Trust and Safety
Gaming Trends 2025
Master Omnichannel Support in E-Tail
AI Driven Moderation
How a Lack of Language Support Hurts E-Tail Busines
3 E-tail Support Strategies for Peak Season Success
How to Optimize Support Costs in the Mobility Industry
The Best Call Center Location for 2025
How Customer Support Meets Three Key Challenges in Mobility
Beyond Self Support
Get the Right Support Infrastructure for Mobility
The True Cost of Customer Support
Why CSAT Matters in Mobility Services
Customer Support with SaaS
Thank You for Supporting Extra Life 2024
The Customer Support Performance Metrics and KPIs – That Actually Matter
Get Ready for Extra Life 2024
How To Continuously Improve Customer Support
Different Customer Support Models And Tiers
How To Create A Knockout Customer Support Strategy
Scaling Customer Support with Gorgias and ModSquad
How To Automate Customer Support…In A Way That Actually Increases CSAT
Calculating the True Cost of FTE in Outsourced CX
Why Share of Voice Matters in the Social Media Landscape
Modsquad Wins Another Globee for Customer Service Outsourcing
AI and CX: 7 questions to ask yourself before speaking to an outsourcer
10 Keys to Improving Customer Satisfaction with Zendesk
Summer Seasonal Support Solved
Traditional Outsourcing’s Outdated Approach to CX
Meet AI, Your New Co-worker
Gaming Trends 2024
Make the Most of Customer Data with Zendesk and ModSquad
Nobody Gets Fired Hiring A Call Center
Top 5 Digital Trends of 2024
The Hidden Costs of Traditional Outsourcing
Mod of the Month – October 2025
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Bestofus Festivus 2024
Mod of the Month - November 2024
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A Moderation Trailblazer Retires
Mod of the Month - August 2024
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Bestofus Festivus 2023
The ModSquad Blog: The First 15 Years (2008 - 2023)
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